Interview with Our Best Casino and Best New Casino Contestants

How often do you get a chance to talk to the best casinos and their representatives and ask them what you want to know? Well, with the AskGamblers Awards main event approaching fast, we’ve gathered the crème de la crème of online casinos who happen to be the top candidates in both Best Casino and New Best Casino categories for the AskGamblers Awards. In this interview, we talk about their success and how they manage to constantly exceed their players’ expectations.

Meet Our Finalists in the Best Casino Category

It is one thing to get to the top. It’s completely another to stay among the best online casino brands. Players often want to know what elements make the best casino sites and how they differ from all the rest. Well, these top candidates for the AskGamblers Awards in the Best Casino category seem to have found the recipe for success, so let’s see what it is.

1. They say it’s more difficult to stay on top than to get there and be part of the best online casino crew. With that in mind, how do you manage to stay among the best iGaming brands and have such a good reputation?

Gunsbet Casino: High-quality customer service is what exactly helps us to be among the best. We pay proper attention to it. We do the best to answer the player’s question as quickly as possible at any time of the day or night 24/7. We speak many languages with our players and use not only typical methods for this, like email or online chat but also phone calls and various messengers. We are very lucky as for now our Player Support team is one of the best in the industry and we are proud to be able to give the player impeccable service and support.

Energy Casino: It’s an honor to be shortlisted among countless of operators. The only way to stay at the top is to continue to always strive to improve our services and never procrastinate. Keep pushing for a better customer experience and better opportunities that we can present to customers.

Campeonbet Casino: What they say is true; it takes a lot of effort to make it to the top, but it definitely takes a lot more effort to stay there. At Campeonbet, hard work, dedication, and constant evolvement and adaptation are what led us to winning the Best New Casino award last year at the AskGamblers Awards. But it’s not just about hard work; it’s also about having the right team, with their strong gaming background, onboard. In addition, we focus a lot on our strategy; having a solid plan for the whole year, investing on strong and engaging marketing campaigns and putting the player at the center of everything we do.

2. According to your experience, is it better to constantly innovate or stay traditional? Also, do you get the feedback from your players and if so, is it through reviews or live chat support, or you have a different strategy?

Betsson Casino: As a company that has been in existence for over 55 years, we appreciate tradition, but at the same time we are strong believers that innovation has a crucial part to play in terms of continually enhancing our overall product offering for our players. We understand that innovation could cause disruption in the space, which is why we are constantly working in an agile way to remain as one of the market leaders when it comes to iGaming innovation and product development. We are regularly gathering player feedback both monthly and quarterly through surveys, focus groups as well as UX and UI experts, which allows us to continually grow and develop our products for the better.

BitStarz Casino: We don’t see any issue combining the best of two worlds here. We stay traditional in the sense that we stay true to our fundamentals that BitStarz was founded on. At the same time, innovation is what makes you stay current in this fast-changing industry, and the most important thing is that you have a structure that allows you as a casino to adapt quickly. We get feedback from all places imaginable – forums, live chat, emails, reviews just to mention a few. For us it doesn’t really matter which way we get feedback or criticism (as long as it’s constructive, of course), but we very much appreciate the forum discussions as it allows us to elaborate our thoughts publicly.

Mr.Play Casino: While we don’t see ourselves as one of the best iGaming brands just yet, we’re certainly working hard to get there one day. What we do in order to get there is stick to our values that had got us to where we are in the first place: integrity, fairness, listening to our customers’ needs and a genuine love of play. We always strive to improve and bring the best possible product to our players and affiliates. We’ve found that it’s very important to always to be up to date on what’s going on in different markets and to adjust accordingly. This allows us to get ready for every outcome and give our customers what they need.

King Billy Casino: If it isn’t broken, don’t fix it. I am inclined for the rather traditional and systematic. Don’t get me wrong, we are not against innovation, but we are against innovation for innovation’s sake. What we are definitely for? The core Affiliate and human ethics which never change. Regarding your second question, at King Billy we are data and feedback lovers, collecting it not only from Live Chat, but also from all popular forums. We also communicate with our players through our various retention emails, questionnaires, etc, getting their priceless feedback and trying to improve ourselves based on it.

3. Being one of the most reputable iGaming sites yourselves, do you have any advice for players on how to recognise a good casino?

Everum Casino: It is rather easy these days: just visit AskGamblers, check casino rankings, read reviews and player feedback. This way players will have a good view of casino’s policies, bonuses and operations. It’s also a good idea to choose a casino that has been on the market for 2-3 years already. Don’t forget to pass KYC verification with the casino, and to read and follow terms of any bonuses that you accept.

Konung Casino: Most common fact to prove is the license. Furthermore, it’s important to read the Terms and Conditions, about the payments, deposits and bonuses. Additionally, the players should check the games before playing. Especially, if the games are the original games of the named provider. Last but not least, is beeing listed on AskGamblers a good sign for a casino and the players are able to check the complaints right under the casino review.

Platincasino: Use both feedback from experts and real players with trustworthy sites like AskGamblers. Check the Casino for main quality points like MGA License, easy to reach support through Live Chat, good selection of Games and fast withdrawals. Read the fine print in Bonus conditions and don’t be afraid to ask questions. And in the end follow your instinct, if you have an uneasy feeling better move on to some reputable Online Casino.

AskGamblers Awards: Best New Casinos

We’re moving on to the Best New Casino category, so let’s find out how our filalists managed to become the leading brands in the iGaming industry, what strategies and products they use, and what challenges they’re facing.

1. Every beginning is tough and although being relatively new in the iGaming industry, your online casino has managed to climb up to the top. In comparison to your competition, what advantages do you offer to players in order to be recognised?

Maneki Casino: We’re always doing our best to provide our players with high-quality iGaming experience full of special events, tournaments and races. The competition in the industry is very high at the moment. You can’t be on top with a poor idea and simple strategy inside it.

BaoCasino: Being a startup, we’ve already reached the break-even point and our goal is to keep on it. We can offer mobile-first design, quest feature along with gamification, customer-oriented support, creative approach in design for our products and marketing campaigns. We have been nominated for Marketing Campaign of the Year – Chernobyl. Our players have a chance to benefit from VIP program with cashback and valuable gifts. We are crypto friendly and fully secured. And last but not least, Bao Casino has been nominated for 4 amazing awards and the sky is the limit for us.

MonteCryptos Casino: We made a good choice to run away from the regular Casino layout. We believe that our design, story plot and unique character in the name of Count Monte Cryptos made us easily recognized and rememberable!

“Our main goal is to satisfy our players and partners, to combine our vision with the best solutions and to touch the casino universe in the heart.”

SlotWolf Casino: It´s first our team of creative, authors, computer scientists, analysts and designers with years of experience in the gaming and online casino industry. Our main goal is to satisfy our players and partners, to combine our vision with the best solutions and to touch the casino universe in the heart. Thanks to the latest software, the highest level of data protection and customer safety, a wide variety of timeless classic gaming evergreens as well as innovative and revolutionary new titles and our highly competent customer support, we can ensure that you always get the best possible enjoyment, security and advice.

Wishmaker Casino: From an early stage, our aim was to offer our players something new and exciting. First of all, we had to make sure that we offered our players the best and most popular casino games, game providers and payment methods. So right from the start of Wishmaker being launched, we had an impressive portfolio of over 20 game providers with more than 1,500 games. On top of the core casino package that had to be top-notch, we also wanted to add a gamification product where our players are constantly rewarded while playing with us – so, while playing at Wishmaker they earn Wish Coins that can be used on a big variety of bonuses through our Wish Shop.

2. On the other side, what are the challenges that you are facing, as you try to deliver a world-class experience to customers?

Wazamba Casino: We are perfectionist in what we do, and we never settle for less than the best! Paying attention to the tiniest detail costs us a lot of time and untiring effort but at the end of the working day, we know it’s worth it! We add new game providers and titles on a regular basis and shake hands with new payment solutions companies to keep our players entertained and satisfied. And we know that promotions are one of the things that matter the most to the users, so our team is constantly working on the next exciting campaign. To sum it up, yes – we strive to be the best in what we do, and there are many challenges on the way but if we want to keep up with the fast-paced industry, we have to adapt and be dynamic as it is!

Spinia Casino: Our main goal is to be one of the leading casinos in the iGaming industry. We are constantly trying to implement new features in our product. The quality improvement is a never-ending process. We are constantly improving our casino and making sure everything is up to date.

“We seek to minimize the negative reviews, that’s why we are really into constant monitoring of the gaming comfort for players.”

Syndicate Casino: It’s not easy to be new in the industry. It’s a daily struggle to prove that you’re the best. We have to always keep everything under the radar. Among our top challenges, there is work with disgruntled customers. We always try to understand and analyse the reasons for their dissatisfaction and improve their experience on our website. We seek to minimize the negative reviews, that’s why we are really into constant monitoring of the gaming comfort for players. Last, but not least, is customer retention. We put maximum effort into providing quality service to rising, players, returns.

21.com Casino: In a highly competitive industry, we fight, like our competitors, to keep our customers entertained and making 21.com the number 1 choice of casino.

Sportsbet.io Casino: Our primary challenge comes in three parts: attracting new players, engaging existing players and ensuring our players don’t leave. This requires a holistic approach to gaming. We know the competition in this space is intense, so we have to set the bar high for ourselves, and never settle for ‘good enough’. We aim to put the customer first and make sure every base is covered, from live chat in their language to personalised promos and the latest content. We really focus on the user experience; everything we add is designed to make life easier for the user. When combined, this is what breeds customer loyalty, expand our user base and ensure we can continue to improve our offering for all.

We would like to thank each and every casino for answering our questions. Good luck to you all and may the best candidate in each category win. We can’t wait for January 17th, 2020 and the AskGamblers Awards show to start which is when we’ll find out who the winners are. In case you still haven’t voted, now would be the good time to do so! Just look for your favourites and click on the “Vote” button.